Frequently asked questions
Are you products Vegan Friendly?
Yes. A plant based product with 100% cotton wicks. Absolutely no animal products.
What do I do if I am getting black smoke or residue?
This can be caused from not trimming your wick prior to burning. You must trim your wick to 5mm prior to burning. You can also have black residue build up on the rim of the vessel if you burn the candle too long (power burning). If you have any black residue, just wipe with damp soft cloth once the candle has cooled.
Can I get refills for my diffusers or candle jars?
Do I need to flip the reeds in my diffuser?