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Shipping & Returns

SHIPPING POLICY

Standard delivery within Australia

  • All goods are dispatched from Scenic Rim and are delivered by Australia Post.

  • Most orders are dispatched from our business within 2-4 business days.

  • Due to the Covid-19 outbreak Australia Post are experiencing delays in their network. Upon dispatch we will send you a notification email to let you know your order has been dispatched and should arrive within 7 business days for standard delivery.

  • Please note it can take longer to WA, NT; remote and regional areas. Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames.  Jarvis Lane cannot be held responsible for delays within the Australia Post network.

  • We use AusPOST's to deliver items Australia-wide from our Online Store located in the Scenic Rim, Qld. 

  • For Australian standard deliveries, please see below shipping charges:

  • $9.00 postage and handling within Australia

  • FREE delivery on orders over $80 (corporate orders and wholesale stockists enquire)

  • Please note that some rural locations may take slightly longer. Once your order leaves our business, you will receive an email from Australia Post with your tracking number, after which you can track your delivery. Please contact Australia Post for any inquiries about your order, as once this leaves our Online store, it is in the hands of Australia Post.

  • We suggest you give an address where you will most likely be during the day to receive delivery, as you will be asked to sign for the receipt of your parcel. We can deliver to all business, residential and PO Box addresses in Australia. If you are not at home at the time of delivery a notification card will be left for collection at your local post office.

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FREE SHIPPING PROMOTION

Jarvis Lane is currently offering Free Standard Shipping on orders over $80 to all Australian addresses.

Terms and conditions of the offer:

  • this offer includes Standard Shipping only, and does not include Express Shipping;

  • your order value must exceed $80 after discounts are applied;

  • excludes corporate and wholeslae orders;

  • your delivery address must be located within Australia; and

  • this offer is ongoing and is subject to change or may be withdrawn at any time;

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Return & Exchange Policy

Refunds and Returns Policy

  • Please choose carefully.

  • We like our customers to be 100% satisfied! 

  • If the product is faulty or does not do what it is supposed to do, we will refund your money.

  • We do not give refunds if you change your mind or make a wrong decision.

  • If you are not happy with your purchase - at any time, for any reason, just email us at info@jarvislane.com for help.

  • Please note we are unable to provide refunds or exchanges without proof of goods.

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